Millions of households are urged to do an account check before the May Bank Holiday weekend. Any DWP and HMRC payments that happen to be scheduled for Saturday, May 4, Sunday, May 5, or the bank holiday Monday, May 6, will be processed early.
The cash is expected to appear in bank or building society accounts on Friday, May 3, instead. You’ll need to make sure it’s there before close of business on Friday as there’ll be no chance to contact the Department for Work and Pensions or HM Revenue and Customs until Tuesday, May 7, if it hasn’t arrived.
Not only would it mean you’re left without cash over the bank holiday, but any late payments issued on Tuesday probably won’t go in for at least another day. So you’d be without money for five days.
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Payments that have been brought forward should go in either late on Thursday night or on Friday morning. If the money hasn’t landed by early afternoon on Friday, contact the office that issues the money or the specific helpline for the benefit you are receiving.
The 12 payments affected are:
- Attendance Allowance
- Carer’s Allowance
- Child Benefit
- Disability Living Allowance
- Employment and Support Allowance
- Income Support
- Jobseeker’s Allowance
- Pension Credit
- Personal Independence Payment
- State Pension
- Universal Credit
- Tax credits (such as Working Tax Credit)
What time does the money go in?
Depending on your bank, funds are available sometime after midnight on the day they are due. Some banks deposit money into your account around 11.30pm so you can withdraw it before midnight on benefits payday.
Others will release your funds at midnight or just a few minutes after that. But in some cases, you have to wait until 2am to 3am and others will not let you touch your money until at least 6am on payday.
Here is an updated list of the typical paying-in times for banks. With some accounts, money may show as pending but the funds will not be available to withdraw until at least 6am-7am.
Santander – 9.30pm-10pm the night before (by midnight at the latest)
RBS – 2am-3am
Lloyds – midnight to 1am
Monzo – 1am but money can be requested 4pm the day before with its Paid Early option
Barclays – midnight-2am
Clydesdales – 11.30pm the night before to 12.30am
Yorkshire – 11.30pm the night before to 12.30am
Metro Bank – midnight to 2am
co-op – 1 am to 2 am
Bank of Scotland – 1am
natwest – 2 am to 3 am
Nationwide – shortly after midnight
Halifax – 3am to 4am
HSBC – 6am to 9am
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What if your payment doesn’t arrive?
If you don’t get your payment, call the helplines we’ve listed below. Note that you may not be able to speak to staff benefits over the bank holiday weekend in all cases. It depends which benefit you are inquiring about.
So it’s a good idea to check you have your money before the bank holiday weekend begins. Calls to 0800 numbers are free of charge.
Helpline for Universal Credit
Telephone: 0800 328 5644
Textphone: 0800 328 1344
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644
Video relay service for British Sign Language (BSL) users – check here you can use this service
Welsh language: 0800 328 1744
Open Monday to Friday, 8am to 6pm. All calls are free (closed on bank holidays).
Helpline for Personal Independence Payment (PIP)
Phone: 0800 121 4433
Textphone: 0800 121 4493
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
Open Monday to Friday, 9am to 5pm. All calls are free (closed on bank holidays).
Helpline for Disability Living Allowance
If you were born after April 8, 1948:
Telephone: 0800 121 4600
Textphone: 0800 121 4523
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4600
Open Monday to Friday, 9am to 5pm. All calls are free (closed on bank holidays).
If you were born on or before April 8, 1948:
Telephone: 0800 731 0122
Textphone: 0800 731 0317 Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0122
Open Monday to Friday, 8am to 5pm. All calls are free (closed on bank holidays).
Helpline for Jobseeker’s Allowance (JSA), Income Support, Incapacity Benefit, and Employment and Support Allowance (ESA)
Telephone: 0800 169 0310
Textphone: 0800 169 0314
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 169 0310
Video relay service for British Sign Language (BSL) users – check here you can use this service
Welsh language: 0800 328 1744
Open Monday to Friday, 8am to 5pm. All calls are free (closed on bank holidays).
Helpline for State Pension
Telephone: 0800 731 7898
Textphone: 0800 731 7339
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 7898
British Sign Language (BSL) video relay service if you are on a computer – find out how to use the service on mobile or tablet
Welsh language: 0800 731 7936
Welsh language textphone: 0800 731 7013
Monday to Friday, 8am to 6pm (closed on public holidays)
Helpline for Attendance Allowance
Telephone: 0800 731 0122
Textphone: 0800 731 0317
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0122
British Sign Language (BSL) video relay service if you’re on a computer – find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm (closed on public holidays)
Helpline for Carer’s Allowance
Telephone: 0800 731 0297
Textphone: 0800 731 0317
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0297
British Sign Language (BSL) video relay service if you are on a computer – find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm (closed on public holidays)
Helpline for Child Benefit
Telephone: 0300 200 3100
Open Monday to Friday, 8am to 6pm. Closed on bank holidays. Calls are not free. A call to an 0300 number costs the same as a call to a normal home or business landline.
Helpline for Child Tax Credit and Working Tax Credit
Telephone: 0345 300 3900
Open Monday to Friday, 8am to 8pm. Closed on bank holidays. Calls are not free. A call to an 0345 number costs the same as a call to a normal home or business landline.
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Tags: Millions households urgent account check ahead Bank Holiday
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